MODIFIED OPERATIONS EFFECTIVE JULY 6th, 2020

PLEASE NOTE: Per the recent City of Ottawa mandate, all customers in the dealership are required to wear face masks.

As a valued Dow Honda guest, your safety has always been, and remains, our number one priority through this challenging time. We have modified our dealership operations with this in mind.

THE DEALERSHIP IS OPEN: 

Enhanced sanitary, hygienic, and social distancing practices employed regularly business-wide.

OUT-OF-DEALER:

We remain available and at your service to answer whatever general sales, parts, and renewal inquires you may have via:  
 

DEDICATED HONDA FINANCE SUPPORT TEAMS FOR YOU
If you have been impacted by COVID-19 and have questions or concerns about your Honda Lease or Finance Payments, please contact Honda Canada directly.

BY PHONE: 1-800-387-5399
OR BY EMAIL: cs@honda.com


CHECK BACK FOR UPDATES
All customer notifications / business operation changes will be posted here.


To our valued Dow Honda Clientele,

A quick update to provide you with information regarding Dow Honda’s coronavirus (COVID-19) action plan.

ENSURING CUSTOMER SAFETY

As a valued Dow Honda guest, your safety has always been, and remains, our number one priority. As part of our routine business practice, we plan for exceptional scenarios such as these as part of our overall Customer Satisfaction and Work, Health and Safety Policies.

FOLLOWING OFFICIAL BEST PRACTICES

From the onset of the coronavirus, we have been in vigilant in the development of COVID-19 mitigation best practices based on WHO (World Health Organization), and Federal, Provincial and Municipal guidelines. The Ontario Automobile Dealers Association (OADA) and Honda Canada, among others, have been involved in the planning and implementation of our coronavirus response. In addition to the daily maintenance and cleaning schedule of our dealership, we have introduced additional measures to increase the sanitization of our facilities and your vehicles for your peace of mind.

PREVENTATIVE SANITATION AND HYGENIC PRACTICES

We already disinfect and sanitize our facility using industry-approved products and have also introduced hospital-grade Spray to our dealership-wide cleaning processes. These new products are used to clean vehicle steering wheels, armrests, door handles and all technician touch points. They are also used to disinfect all public and staff dealership areas and surfaces. 

SOCIAL DISTANCING + NON-ESSENTIAL STAFFING

On the social side, we actively encourage social distancing company-wide. We have replaced our usual welcoming and congratulatory practices (handshakes, hugs, high-fives) with more time-appropriate elbow bumps, bows and the newest show of respect and appreciation, the foot tap. For additional safety during any written transactions, we provide you with personal pens that only you touch and that you may keep as you wish.  

We have reduced our staff to a core team to provide you with the essential services you require in a proactive effort to protect their safety and yours. All non-essential face to face meetings will be discontinued and employees who have travelled from infected areas will be asked to observe the 14-day self-isolation protocol outlined by the Canadian Government. High-risk employees including those who have recently travelled abroad have been offered flexible accommodations for their protection.

REMAINING VIGILANT

We recognize that the current COVID-19 situation is fluid, and our commitment at Dow Honda is to provide yourself and our valued staff with the safest environment possible. 

I hope this gives you confidence in the actions we are taking on your behalf. We remain committed to providing you a safe environment and we look forward to continuing to serve you at Dow Honda in the near future.

Dan Drouin

Dan Drouin 
General Manager
Dow Honda
(613) 591-3311 ext. 1224
ddrouin@dowhonda.com