ALL DEALERSHIP DEPARTMENTS OPEN BY APPOINTMENTEFFECTIVE APRIL 8TH, 2021: All sales, service and parts operations are OPEN by appointment subject to a 25 percent capacity limit under the 4 week province-wide emergency brake.
Enhanced sanitary, hygienic, and social distancing practices employed regularly business-wide.
- Sales Hours: 9 AM – 7 PM Monday to Thursday. 9 AM - 5 PM Friday. 9 AM – 4 PM Saturday. We also remain available online for your sales and vehicle-renewal inquiries. Call (613) 237-2777 Text: (613) 703-1158 firstname.lastname@example.org
- Service Hours: 7:30 AM – 5:30 PM Monday to Friday. 9 AM – 3 PM Saturday. Call (613) 237-2777 Text: (613) 703-1158 email@example.com Website Chat 24/7
- Parts: 7:30 AM – 5:30 PM Monday to Friday. 9 AM – 3 PM Saturday. Dealer Phone: (613) 237-2777 during dealership business hours firstname.lastname@example.org Website Chat 24/7
OUT-OF-DEALER:We remain available and at your service to answer whatever general sales, parts, and renewal inquires you may have via:
- Website Chat 24/7
- Dealer Phone: (613) 237-2777 during dealership business hours
- SMS / Text: (613) 703-1158 seven days a week
- Email (sales and parts): email@example.com
- Email (service) firstname.lastname@example.org
- Website Contact Form
- Social Media (Facebook or Instagram)
DEALERSHIP MASK PROTOCOL:PLEASE NOTE: Per the recent City of Ottawa mandate, all customers in the dealership are required to wear face masks at all times. Per the Province of Ontario's Minister of Health's employee screening guidelines, Dow Honda Staff members are required to wear masks including when interacting with customers and other staff members unless a plexiglass barrier between the staff member and employee is present. When entering Dow Honda at the start of every shift, all employees undergo a non-contact forehead temperature screening and COVID-19 symptoms questionnaire before being admitted to serve our customers. These preventative actions are taken to assist in protecting our valued customers and staff members alike.
As a valued Dow Honda guest, your safety has always been, and remains, our number one priority through this challenging time. We have modified our dealership operations with this in mind.
DEDICATED HONDA FINANCE SUPPORT TEAMS FOR YOU
If you have been impacted by COVID-19 and have questions or concerns about your Honda Lease or Finance Payments, please contact Honda Canada directly.
BY PHONE: 1-800-387-5399
OR BY EMAIL: email@example.com
CHECK BACK FOR UPDATES
All customer notifications / business operation changes will be posted here.
To our valued Dow Honda Clientele,
A quick update to provide you with information regarding Dow Honda’s coronavirus (COVID-19) action plan.
ENSURING CUSTOMER SAFETY
As a valued Dow Honda guest, your safety has always been, and remains, our number one priority. As part of our routine business practice, we plan for exceptional scenarios such as these as part of our overall Customer Satisfaction and Work, Health and Safety Policies.
FOLLOWING OFFICIAL BEST PRACTICES
From the onset of the coronavirus, we have been in vigilant in the development of COVID-19 mitigation best practices based on WHO (World Health Organization), and Federal, Provincial and Municipal guidelines. The Ontario Automobile Dealers Association (OADA) and Honda Canada, among others, have been involved in the planning and implementation of our coronavirus response. In addition to the daily maintenance and cleaning schedule of our dealership, we have introduced additional measures to increase the sanitization of our facilities and your vehicles for your peace of mind.
PREVENTATIVE SANITATION AND HYGENIC PRACTICES
We already disinfect and sanitize our facility using industry-approved products and have also introduced hospital-grade Spray to our dealership-wide cleaning processes. These new products are used to clean vehicle steering wheels, armrests, door handles and all technician touch points. They are also used to disinfect all public and staff dealership areas and surfaces.
SOCIAL DISTANCING + NON-ESSENTIAL STAFFING
On the social side, we actively encourage social distancing company-wide. We have replaced our usual welcoming and congratulatory practices (handshakes, hugs, high-fives) with more time-appropriate elbow bumps, bows and the newest show of respect and appreciation, the foot tap. For additional safety during any written transactions, we provide you with personal pens that only you touch and that you may keep as you wish.
We have reduced our staff to a core team to provide you with the essential services you require in a proactive effort to protect their safety and yours. All non-essential face to face meetings will be discontinued and employees who have travelled from infected areas will be asked to observe the 14-day self-isolation protocol outlined by the Canadian Government. High-risk employees including those who have recently travelled abroad have been offered flexible accommodations for their protection.
We recognize that the current COVID-19 situation is fluid, and our commitment at Dow Honda is to provide yourself and our valued staff with the safest environment possible.
I hope this gives you confidence in the actions we are taking on your behalf. We remain committed to providing you a safe environment and we look forward to continuing to serve you at Dow Honda in the near future.
(613) 591-3311 ext. 1224
Hours of Operation
Monday - Thursday
9:00am - 7:00pm
9:00am - 5:00pm
9:00am - 4:00pm
Monday - Friday
7:30am - 5:30pm
9:00pm - 3:00pm
Monday - Friday
7:30am - 5:30pm
9:00pm - 3:00pm