THE ALL NEW DOW HONDA FAQ


 Q: Does Dow Honda have any discounts for seniors?

A: Yes! Our Parts and Service departments offer a 10% discount on parts and labour, respectively for anyone over 65 years of age.


Q: What are Dow Honda’s company policies for accessibility for people with disabilities

A: Yes, Dow Honda has a detailed company policy for accessibility for people with disabilities! It is available as a downloadable .pdf here and here.


Q: I heard that the Takata airbag recall was expanded! Is my vehicle effected?

A: Yes, the Takata airbag recall has been expanded. For more information, and a list of effected Honda vehicles, click here. To use Honda Canada’s Recall Lookup feature, click here to search for recalls using your VIN.


Q: Where are the destinations of Dow Honda’s shuttle service?

A: Dow Honda’s shuttle runs Monday to Friday, leaving for downtown at 7:30am, and at 8:45 for downtown and the surrounding area. If there is a specific location that you would like to be dropped off to, please call us at 613-237-2777 and ask to speak to one of our shuttle drivers!

If you are looking to be picked up by the shuttle at the end of the day, it arrives at 4:00pm at Kent and Laurier, and it can arrange to pick up at other locations around Ottawa before 3:00pm.

Q: I need directions to Dow Honda’s new location at 1 Colonnade Road!

A: Try using the map below to help find your way! Click on “View larger map” for a larger view, and the option to map out directions!


Q: Have Dow Honda’s hours of operation changed?

A: The Sales department’s hours of operation are still Mondays to Thursdays 9am to 9pm, Fridays 9am to 6pm, and Saturdays 9am to 5pm. The Service and Parts department’s hours of operation have changed. They are now open Mondays to Thursdays 7am to 9pm, Fridays 7am to 6pm, and Saturdays 9am to 5pm.


Q: Is Dow Honda’s new location open for business?

A: Yes! Dow Honda’s new dealership is open for business! Our new location is now at the corner of Colonnade and Merivale Roads.


Q: I heard that Dow Honda is accepting job applications. Is that true? How do I apply?

A: Yes! Dow Honda is currently looking to expand all of our departments! If you are interested in joining our Sales, Parts, or Service departments, click here to email us your resume. If you would like more details, click here!


 Q: What is the company name that I should put on my certified cheque?

A: Dow Motors (Ottawa) Ltd OR Dow Honda


Q: How can I pay for my vehicle upon delivery?

A: We do not accept personal cheques for any amount over $500.00. A certified cheque would be perfect!


Q: What is the balance of my financed/leased vehicle?

A: To check the balance on your financed/leased vehicle, please contact the financial institution that was used when the vehicle was financed or leased. If you leased your vehicle with Honda Canada Finance, please contact them at 1-800-387-5399.


Q: How do I make a service appointment?

A: You can make a service appointment in two ways. You can call us at 613-237-2777 and speak to a Service Advisor, or you can book one online by clicking here.


Q: Can I book an oil change/tire swap appointment for Saturday?

A: On Saturdays, the Service Department takes customers on a first-come-first-served basis, for basic services. Booking an appointment is required for any mechanical work (including B Service and brake issues). 


Q: What do I do if I am picking up my vehicle after a service appointment, but the service department is closed?

A: If the Sales Department is still open, then you may retrieve your keys from the receptionist at the front desk. 


Q: Do you have a body shop on site?

A: For body work, we direct customers to our Star Motors location at 40 Jamie Ave, Ottawa.


Q: Does my vehicle have an outstanding recall?

A: To check your vehicle for outstanding recalls, go to our Parts Department page, or click here.


Q: What do I do if I forgot my radio code?

A: If you forget your radio code, contact our service department at 613-237-2777 and one of our Service Advisor will advise you how to retrieve it.

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